Refund policy

RIGHT OF WITHDRAWAL. RETURNS.

Customers have the right to make use of the right of withdrawal.
The client has the right to withdraw from the contract within a period of fourteen (14) days from the date on which he takes physical possession of the product, without the need to state the reasons.

Only products purchased on the Roho Airdeco website can be returned to the seller.
The right of withdrawal expires fourteen (14) days after the buyer or a third party other than the carrier acquires physical possession of the products.

To exercise the right of withdrawal, the customer must notify Roho Airdeco, within 14 days of receiving the product, sending an explicit communication by contacting customer service at customercare@Rohoairdeco.com _.
The customer must expressly state his desire to return some or all of the products.

To comply with the withdrawal period, the customer only has to send the email expressing his desire to withdraw from the contract before the legally binding period expires.

The customer does not have the right of withdrawal in the event that an essential part of the order is missing (for example, the original packaging) or if the customer has damaged the product (for example, lighting the candle). Roho Airdeco will refund the customer within fifteen (15) days of receipt of the package. The refund will be made through the same means of payment used by the buyer for the initial transaction. Roho Airdeco may delay reimbursement until final delivery of the returned goods.

The customer must return the order or the products within 14 days of the notification to make use of the right of withdrawal, the return package must also include the original purchase invoice.

Seller will not refund return packages received by Roho Airdeco that are not shipped in accordance with the above procedures. The customer assumes all risks associated with the return of the products.

The client can use the following withdrawal form, however, its use by the client is not mandatory.

If you wish to withdraw from the contract, please fill out the following form and send it to Roho Airdeco SL®, Plaza Mare de Deu de la Salut, 4, 1ro, 2da, 07002, Palma,
email: info@rohoairdeco.com

Following the following structure:

I hereby notify that I withdraw from the contract of sale of the following goods
Requested on (*)
Name of consumer(s)
Address of consumer(s)
Date
_____________________
(*) Delete as appropriate

Any return must be previously communicated to the Roho Airdeco customer service department:
by email: customercare@Rohoairdeco.com

Error in the delivery of the product(s)

If, for any reason, the customer receives in error a product that does not correspond to the order, the customer must contact Roho Airdeco at customercare@rohoairdeco.com as soon as possible and, in any event, within fourteen (14) days following its receipt of the order.

Roho Airdeco will then confirm the non-delivery with the order and inform the customer of the return procedure, which will be the responsibility of Roho Airdeco.

IMPORTANT: For returns/exchanges from countries outside the EU, the customer must clearly indicate in the customs guide that the shipments contain non-commercial goods with no resale value to avoid double customs.